Return information

Revocation

Consumers may exercise their statutory right of withdrawal within 14 days of receiving the merchandise. The merchandise must then be returned to us in its original packaging within an additional 14 days after the withdrawal is declared. Please contact us by email at info@ticad.de before returning the merchandise so that we can coordinate the return process with you.

Complaint

If an item has a defect, please contact us by phone at 06047-987900 or send us an e-mail to info@ticad.de. We will then coordinate the further procedure with you.