What makes customer service perfect? And what is the intention behind it? To us, perfect customer service is linked to our very personal connection with our trolleys - which starts with their manufacture in our manufactory. We are extremely fond of our products, because we build each one of them by ourselves and by hand. As a result, we feel a deep sense of responsibility towards both our products and the people who value them as much as we do: specialist dealers and our customers.
We really appreciate being able to provide advice and support to specialist TiCad dealers. The quality of our products and services are strong selling points and a sure guarantee of success for our partners.
TiCad has always been dedicated to the three-tier distribution system and to entering into a genuine partnership with our dealers. Just as with any good relationship, these partnerships are founded on mutual trust, respect and the willingness to invest on behalf of your partner. For us, that translates into supporting our business partners and dealers by offering training on various topics, practical courses and marketing support. In return, we trust our partners to share our enthusiasm and passion for our products. However, we are always open to critical and constructive feedback, whether that's from our retail partners or end clients, simply the many TiCad fans worldwide.
It is with them in mind that we feel we have a duty to ensure the extreme high quality of our products and that all of their functions are of genuine value and easy to use. We take great pleasure when our trolleys are returned to our manufactory for a pit stop, polish and service after many years of use. TiCad trolleys are designed in such a way as to ensure that they can be put back into perfect condition simply by giving them a thorough service and replacing any worn parts.
We consider our service range an independent TiCad product and endeavour for our services to meet the same standards of perfection as our trolleys. This is why we offer TiCad owners a range of special and high-value services, such as trolley inspections, winter checks and trolley customisations.