Cancellation/right of withdrawal policy of TiCad GmbH & Co. KG


Consumers shall be entitled to a statutory right of revocation. A consumer, by definition, is any natural person who concludes a legal transaction for a purpose that can neither be attributed to his commercial nor his independent professional activity (§ 13 BGB).


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The period shall begin right after receipt of this instruction in written form, but not before receipt of the goods up the recipient’s end.

In order to exercise your right of withdrawal, you shall inform us by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

In order to comply with the revocation period, it is enough that you send the notification of the exercise of your right of revocation before the revocation period’s expiration. The revocation shall be sent to:

TiCad GmbH & Co KG
Heegwaldstraße 3-5
63674 Altenstadt

T.: +49 (0)6047 987 90-0
F: +49 (0)6047 987 90-39

You can use the enclosed cancellation form for cancellation, but it is by no means mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website [insert internet address]. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall you be charged any fees because of this repayment.

We may refuse or halt repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever scenario is first to occur.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day we receive notification of this contract’s revocation. The deadline shall be considered met if you return the goods before the 14 days period’s expiration. The cost incurred by returning the goods shall be at your expense.

You shall only have to pay for any loss of value of the goods if, after examination of the condition, properties and functioning of the goods, the loss of value is due to improper or unnecessary use on your part.

- End of the legal cancellation policy -

Right of withdrawal shall not apply to goods that have been manufactured in accordance to customer specifications or clearly tailored to personal needs. 

Letter of revocation

If you wish to cancel the contract, please fill out this form and return it to us.

TiCad GmbH & Co KG
Heegwaldstraße 3-5
63674 Altenstadt

Dear Sir or Madam

herewith I/we (*) revoke the contract concluded by me/us (*)

for the purchase of the following goods/performance of services (*)



Placed on (*) / Received on (*)



Consumer’s name



Consumer’s address



Consumer’s signature (only in case of notification on paper)






 (*) Strike out if not appropriate!